Help Center

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Having trouble with your PocketJobs account, Test Series, payment, or access? Find the right help below or raise a support request and our team will assist you.

First, open Transactions and check the payment and access status of your purchase.

If your payment shows Successful but access is still unavailable, open the relevant Transaction Details page and select Raise Support Ticket.

Please do not make another payment before checking your existing transaction.

Payment is pending

A pending payment may take some time to receive a final status.

Check your transaction status first. Avoid creating multiple payments for the same purchase unless the existing transaction has been confirmed as failed.

I have a payment or coupon issue

For incorrect discounts, coupon problems, or other purchase-related issues, open the relevant transaction and raise a support ticket with the details of the problem.

I purchased a Test Series. Where can I find it?

Open My Test Series to view your purchased Test Series.

You can also open the relevant transaction from Transactions and select View Test Series.

My purchased tests are still locked

Check that your transaction shows Successful and your access/entitlement shows Granted or Active.

If the payment is successful but the tests remain locked, raise a support ticket from the transaction.

Can I attempt a Test Series test again?

Available tests can generally be reattempted where the Test Series allows it. Your previous attempts, results, and progress remain part of your test history.

I cannot sign in

Make sure you are using the email address and password associated with your PocketJobs account.

If you cannot access your account, use the available account recovery option on the login screen.

I completed a purchase after creating my account

Your purchase should remain connected to your authenticated account and the selected Test Series. After successful payment, you can access the purchase through My Test Series and the relevant Test Series page.

How do I contact PocketJobs Support?

For a purchase or payment-related problem:

Transactions → Transaction Details → Raise Support Ticket

Your transaction and Test Series information will be attached automatically, so you do not need to manually enter your order details.

What information should I provide?

Describe the problem clearly and include any useful details or screenshots.

Do not share:

• Passwords
• OTPs
• Card numbers
• UPI PIN
• Banking credentials

How can I check my support request?

Open your support request to view its current status and any response from the PocketJobs support team.

Ticket statuses may include:

• Open — your request has been received.
• In Progress — the team is reviewing your request.
• Resolved — the issue has been addressed.

Please check:

1. Transactions for the payment status.
2. My Test Series for your Test Series access.
3. The relevant Transaction Details page for purchase information.
4. If the issue remains, raise a Support Ticket from that transaction.

This helps us identify your purchase quickly and avoid unnecessary duplicate requests.

If you cannot resolve your issue using the information above, raise a support request from the relevant transaction.

[Raise Support Ticket]

New to PocketJobs? Here's a quick overview:

1. Create a free Student account, or register as an Employer to post jobs.
2. Browse Government and Private Job listings from the homepage.
3. Save jobs, track exams, and practice with quizzes from your dashboard.

I forgot my password

Use the "Forgot Password?" link on the login page to reset it via email.

I signed up with Google — can I also set a password?

Accounts created with Google Sign-In can continue using Google to log in; a separate password is not required.

Government Job listings are summarized from official notifications for convenience. Before applying, always double-check dates, eligibility, and fees on the official recruitment authority's website linked from each job's detail page.

Private Job listings are posted directly by registered Employers. You can search, filter by qualification/location, and apply from within the Platform, then track your application status from your dashboard.

Some "Apply Online" buttons redirect you to the official government application portal, which is outside of PocketJobs. We recommend completing your application only on the official site, and keeping a copy of your submission for your records.

Each Government Job page can show linked Exam, Admit Card, Answer Key, and Result updates when published by an administrator. You can also track exams from your Exam Tracker, and browse the standalone Admit Cards and Results listings.

You can manage which notifications you receive (job alerts, exam reminders, application updates) from your account's notification preferences at any time.

Use the bookmark icon on any job listing to save it for later. Saved jobs are available from your dashboard under "Saved Jobs" so you can revisit and apply when you're ready.

Subscription payments are processed securely through our payment partner. You can view your current plan, billing history,

Is PocketJobs free to use?

Yes — browsing jobs, applying, and basic practice tools are free. Premium is optional and unlocks additional preparation features.

How do I delete my account?

Please reach out via Contact Support below and we'll assist you.

Still need help? Reach out through our Contact page and our support team will get back to you.